BEST POS - Customer price level P1 P4 effect at register

Customer Price Level (P1–P4) and Effect at the Register in BEST POS (Retail)

Summary

This article explains how to set a customer price level (P1–P4) and verify its effect on pricing at the register once the customer is attached. It also covers price priority (item promo vs customer level), variants (per-line override), and checks after Subtotal.

Step-by-step Instructions

1) Prerequisites

  • Rights to edit customer profiles.
  • Price levels P1–P4 configured in Back Office (active price lists/tiers).
  • Understand your pricing priority (e.g., product promos typically override if lower).

2) Set the price level on the customer record

  1. At the register: Customer > Search, select the customer, then Edit (or use Back Office).
  2. In Pricing, choose Price Level: P1, P2, P3, or P4.
  3. Save. Check: the profile shows the selected level.

3) Apply and validate at the register

  1. Start a sale and attach the customer (see article 3.1).
  2. Scan items and press Subtotal.
  3. Check: each item’s price follows the customer’s price level, unless a product promotion yields a lower price.
  4. Print/view the receipt and spot-check a few items (compare P1 vs P2/P3/P4 where relevant).

4) Variants and price priorities

  • Product promo: typically a promotion (or item special) takes precedence over the customer level when lower.
  • Per-line override (if allowed): apply a manual price/discount per line when approved (log a reason).
  • Customer groups: if using group-based price grids, ensure the customer is in the correct group to inherit prices.
  • Business accounts: document a fixed level (e.g., P3) for consistency across stores.

Fixes and FAQs

  • Unexpected price: confirm the customer is attached, check the price level on the record, and review active promos for the item.
  • Level not applied: reload the profile, reattach the customer, then press Subtotal to recalc.
  • Group vs customer conflict: when both define prices, your system’s priority applies (often the lowest price wins).
  • Double discount: avoid stacking a promo and a manual discount unintentionally (review permissions).
  • Returns/credit: credit notes usually reflect the sold price (at the customer’s level) unless configured otherwise.

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