BEST POS - Gift cards sell load redeem balance

Gift Cards: Sell, Load, Redeem and Check Balance in BEST POS

Summary

This guide covers gift card operations in BEST POS: sell/load a new card, reload, redeem as payment, check balance, and void/refund per policy. It also explains audit controls, fraud prevention, and liability reporting.

Step-by-step Instructions

1) Prerequisites and settings

  • Permissions to sell, reload, and redeem gift cards.
  • Supported card type (barcode, mag stripe, or printed number).
  • Store policy: refunds, expiry (if allowed), lost/stolen, anti-fraud thresholds (max amount/reload).

2) Sell and load a new gift card

  1. From the sale screen, select Gift Card > New.
  2. Scan or enter the card number.
  3. Enter the load amount (e.g., 50.00). Gift card sales are non-taxable (stored value).
  4. Click Add to basket, then Subtotal.
  5. Tender using the chosen payment method (card/cash/etc.).
  6. Print/email the activation receipt with card number and amount.

3) Reload an existing card

  1. Select Gift Card > Reload.
  2. Scan/enter the number and Check balance.
  3. Enter the reload amount and add to basket.
  4. Tender and print the reload receipt.

4) Redeem a gift card as payment

  1. At tender, choose Gift Card as the payment method.
  2. Scan/enter the number. The system shows the available balance.
  3. Confirm the amount to apply. If insufficient, use a second tender to complete.
  4. Finish the sale; the remaining balance updates automatically.

5) Check a card balance

  • Open Gift Card > Check Balance, then scan/enter the number.
  • The balance displays; you may print an info receipt if required.

6) Void, refund, or correct

  • Void activation/reload on the same day: use Void on the original transaction (permissions required). Balance reverts.
  • Refunds: per policy, refund to the original tender if unused; otherwise issue store credit as allowed by local rules.
  • Lost/stolen: block the number and transfer balance to a new card (log reason and customer identity).

7) Reporting, audit and fraud prevention

  • Reports: Activations, Reloads, Redemptions, Inactive balances, Outstanding liability.
  • Review min/max amounts, per-cashier limits, and alerts (rapid multiple activations).
  • Retain logs (card, register, cashier, timestamp, amount, payment reference).

Fixes and FAQs

  • Card not found: check scan/input, spaces, leading zeros; try via activation history.
  • Wrong balance: re-check balance, verify recent voids, confirm server time.
  • Redemption denied: insufficient funds or blocked card; offer a mixed payment or unblock per policy.
  • Refund dispute: apply store policy; for partially used cards, prefer store credit.

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