BEST POS - Invoice messages

Invoice Messages in BEST POS (Retail)

Summary

This guide shows how to add an invoice message in BEST POS: free-typed text, pre-registered message (created in Back Office), and touch-screen entry. It also explains how to edit/remove a message and verify printing on the receipt.

Step-by-step Instructions

1) Prerequisites

  • An invoice is open on screen.
  • The Message key is mapped (default on numeric keypad Del) and visible on your keyboard/screen.
  • For pre-registered messages, texts were created in Back Office with matching names.

2) Add a free-typed message

  1. Type the message text (e.g., “No refund”).
  2. Press the Message key.
  3. Check: the message is attached to the invoice and will print per receipt setup.

3) Add a pre-registered message (from Back Office)

  1. Enter the exact name of the message as defined in Back Office.
  2. Press Message.
  3. Check: the corresponding text is inserted on the invoice (faster and consistent).

4) Enter via touch screen (on-screen keyboard)

  1. Without typing anything first, press Message.
  2. The on-screen keyboard opens: type the text and validate with Enter.
  3. Check: the message is added to the invoice.

5) Edit or remove a message

  • Edit: reopen Message, adjust text, then confirm.
  • Remove: depending on setup, clear the text in the message editor or use Void to undo the last action if that was the last addition.

Fixes and FAQs

  • Message not printing: verify the receipt layout includes the message area. Run a test print.
  • Pre-registered message not found: confirm the exact name and that it exists in Back Office. Recreate if needed.
  • Message key missing: ask the admin to map the key (default is numeric keypad Del).
  • Touch entry fails: ensure the on-screen keyboard is allowed and the touch screen is calibrated.

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