Veloce POS - Last invoice prints in loop troubleshooting

Last invoice keeps printing (troubleshooting)

Summary

This guide resolves an issue where the last invoice keeps reprinting in Veloce POS. It covers Windows print queue cleanup, Veloce settings (auto reprint, mapping), and Windows Print Spooler checks. Expected outcome: each invoice prints once with no unintended reprints.

Step-by-step Instructions

1) Prerequisites

  • Access to the Windows POS station.
  • Manager role in Veloce to review printing settings.

2) Steps

  1. Pause live sales: Temporarily stop transactions to prevent extra prints.
  2. Check Windows print queue: Open Control Panel > Devices and Printers, open the receipt printer queue. If jobs exist, click Cancel All Documents. Ensure Use printer offline is unchecked.
  3. Restart Print Spooler: Press Win+R, type services.msc. Locate Print Spooler, click Restart. Try a test print.
  4. Verify printer mapping in Veloce: In Settings > Printing, confirm the customer receipt maps to the correct Windows queue. Avoid duplicate mappings pointing to the same printer.
  5. Disable auto reprint/double copy: In Settings > Register > Receipts, turn off any auto reprint or two copies option unless explicitly required.
  6. Check cash-drawer triggers: If a cash drawer/open profile triggers reprints, adjust so only one receipt prints per sale.
  7. Run a test sale: Process a small sale. Confirm a single receipt prints. Then manually reprint from History to validate normal behavior.
  8. Update driver: If the loop persists, reinstall/update the receipt printer driver (e.g., Epson/Star) and review any Reprint/Auto copy options in the driver.

3) Checks and validation

  • Print queue is empty after a sale (only one job processed).
  • No auto reprint/double copy options remain enabled in Veloce.

Fixes and FAQs

  • Reprint continues after reboot: Remove and recreate the Windows printer; remap it in Veloce; restart the register.
  • Two receipts per sale: Turn off Customer/Merchant copy if not needed, or remove an extra receipt mapping.
  • Slow printing and duplicates: In printer Properties > Advanced, try Print directly to the printer.
  • Unstable network printer: Assign a static IP/DHCP reservation; avoid Wi-Fi for receipt printers.



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