BEST POS - Open register session and sign in

Open a Register Session and Sign In to BEST POS

Summary

This article shows how to open a register session in BEST POS: sign in (user, password or PIN), select the store and register, verify the float, open the cash drawer if needed, and confirm the payment terminal status. It also includes security tips and troubleshooting.

Step-by-step Instructions

1) Prerequisites

  • Active user account with a role allowed to operate the register.
  • Access to the assigned register workstation (devices connected: printer, drawer, payment terminal).
  • Defined opening float per store policy.

2) Sign in and select the register

  1. Launch BEST POS and enter your credentials (password or PIN as configured).
  2. Select the store and register assigned to you.
  3. If prompted, confirm the previous session is closed before opening a new one.

3) Float and opening the drawer

  1. Go to Float / Open.
  2. Enter the initial cash amount (e.g., 200.00) and count the cash on hand.
  3. Print the opening slip if required and open the drawer to verify physically.

4) Verify peripherals

  • Printer: paper loaded, status ready.
  • Cash drawer: cable connected, test open OK.
  • Payment terminal: network OK, run a communication test if available.
  • Readers (barcode, cards): quick scan test.

5) Security and locking

  • Do not use a shared account; each cashier must sign in.
  • Enable auto-lock on inactivity (when available).
  • Never share your PIN; change passwords per policy.

Fixes and FAQs

  • Sign-in failed: check spelling, possible account lock, and role permissions.
  • Cannot select register: it may be in use; release the previous session or choose another register.
  • Printer offline: cables, power, Windows print queue, test print.
  • Drawer does not open: verify RJ12 cable, port mapping, and drawer-open setting in BEST POS.
  • Payment terminal not connected: check network/ethernet, reboot the terminal, and resync.


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