BEST POS - Park hold suspended sale

Park / Hold a Sale (Suspended Sale) in BEST POS

Summary

This guide shows how to park/hold a sale, resume, edit, or void it in BEST POS. It covers labeling (name, customer, note), multi-register handling, constraints (partial tenders, expiry), and best practices to avoid variances.

Step-by-step Instructions

1) Prerequisites

  • Role permissions to park / resume sales.
  • Expiry setting configured if your policy requires a time limit (e.g., 24 h).
  • Labeling convention (e.g., Customer - Reason - Date/Time).

2) Park a sale (hold)

  1. From the sale screen, click Park / Hold.
  2. Enter a clear hold name and, if possible, attach the customer.
  3. Add a note (e.g., “customer checking card”, “awaiting stock”).
  4. Confirm. The sale is removed from the current screen and listed under holds.

3) Resume a held sale

  1. Open Held sales (icon or menu).
  2. Filter by name, customer, or date/time.
  3. Select the sale and click Resume. Lines return to the basket.
  4. Verify prices/taxes and continue to tender.

4) Edit, rename, or transfer a held sale

  • Rename: open the held sale details, update name/note, save.
  • Add/remove items: resume, edit lines, proceed as usual.
  • Transfer register (if enabled): from the list, choose Transfer and select the target register or cashier.

5) Void or purge a held sale

  • From the held list, select the sale and click Void.
  • For automatic purges, verify the expiry duration in BackOffice.
  • Log a reason (customer did not return, item unavailable) if required for audit.

6) Constraints and best practices

  • Avoid parking after entering a partial tender; remove the payment first.
  • For weighted/variable price items, revalidate weight/price when resuming.
  • Standardize the label (customer + reason) to speed up search.
  • Clear held sales during end-of-day close (Z/X report).

Fixes and FAQs

  • Held sale not found: widen date/time, search by customer, or check another register.
  • Cannot resume: insufficient rights or sale expired; request manager intervention.
  • Line conflicts (price/tax): run Subtotal and verify customer/tax group.
  • Partial tender blocks hold: remove the recorded payment before parking.
  • Duplicate sale: void the old held sale before creating a new one.


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