Veloce POS - Printing error diagnosis and fixes

“Printing error” message (diagnosis and fixes)

Summary

This guide resolves the “Printing error” message when issuing a receipt in Veloce POS. It walks through Windows checks (printer, spooler, driver) and Veloce mapping/roles. Expected outcome: reliable printing without duplicate jobs.

Step-by-step Instructions

1) Prerequisites

  • Access to the Windows POS station.
  • Manager role in Veloce to review/edit print settings.

2) Steps

  1. Check the physical printer: Paper loaded, cover closed, Online light on. For network printers, verify cable and IP (ping test).
  2. Clear Windows queue: Control Panel > Devices and Printers > open receipt printer queue > Cancel All Documents. Ensure Use printer offline is unchecked.
  3. Restart Print Spooler: Win+R > services.msc > Print Spooler > Restart. Print a test page from Printer Properties.
  4. Verify driver and port: In Properties > Advanced, use the vendor-recommended driver (e.g., Epson/Star). In Ports, confirm the correct port (USB/COM/Standard TCP/IP) and IP if networked.
  5. Check Veloce mapping: Settings > Printing > ensure Customer receipt (and other roles) map to the valid Windows queue. Avoid duplicates or renamed queues.
  6. Test from Veloce: Run a low-amount test sale. Confirm the receipt prints without error. If needed, test Reprint from History.
  7. Stabilize: If errors recur, try Print directly to the printer (Advanced tab), set a static IP/DHCP reservation for network printers, or perform a clean driver reinstall.

3) Checks and validation

  • Windows test page prints successfully.
  • Only one job appears then clears during a Veloce test sale.

Fixes and FAQs

  • Error occurs only in Veloce: Mapping may target an old queue; remap and relaunch Veloce.
  • Network printer unreachable: Set a static IP, verify ping, recreate the Standard TCP/IP port.
  • Driver error codes: Reinstall the official vendor driver; avoid generic universal drivers.
  • Double prints: Disable copy/auto reprint options in both Veloce and the driver.

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