BEST POS - Promo codes and coupons entry stacking restrictions

Promo Codes and Coupons: Entry, Stacking and Restrictions in BEST POS

Summary

This article explains how to enter a promo code or scan a coupon at the register, verify eligibility (items, dates, thresholds), handle stacking with promotions and discounts, apply restrictions (single use, exclusions), and complete tender. It includes common checks and troubleshooting.

Step-by-step Instructions

1) Prerequisites and best practices

  • Have permissions to apply promotions/coupons.
  • Know the campaign rules: dates, channels, exclusions, stacking.
  • Always scan the barcode when available; otherwise type the alphanumeric code exactly.
  • Apply coupons before Subtotal for correct tax and discount calculation.

2) Enter or scan a coupon

  1. From the sale screen, click Coupon / Promo code.
  2. Scan the coupon or type the code exactly as provided.
  3. Confirm. The system checks eligibility, stacking, and restrictions.
  4. If item selection is required, choose the affected lines (e.g., BOGO, 2 for X$).

3) Verify eligibility and conditions

  • Validity window: start/end date and time.
  • Scope: entire basket, specific item(s), brand, division, category.
  • Thresholds: minimum spend, required quantity, required customer (e.g., VIP group).
  • Usage: once per ticket, once per customer (attached profile), or once per campaign.
  • Exclusions: clearance, gift cards, services, “no discount” items.

4) Stacking rules

  • Automatic promotions apply first, then stackable coupons.
  • Exclusive coupons block other discounts/coupons on the same scope.
  • Avoid combining price overrides and a coupon on the same line.
  • On conflicts, the UI shows the reason (non stackable, threshold not met).

5) Finalize and audit

  1. Click Subtotal to recalc prices, discounts and taxes.
  2. Review the summary of applied discounts/coupons.
  3. Proceed to tender and keep audit logs (code used, cashier, time).

Fixes and FAQs

  • Invalid code: check case, dashes, and validity period; try by scanning.
  • Threshold not met: add eligible items or increase basket amount.
  • Stacking conflict: remove manual discount/override or choose between two exclusive coupons.
  • Single use already consumed: check customer history or use a different code.
  • Applied to wrong item: reassign scope or remove and rescan the coupon.

    • Popular Articles

    • Sell by Department in BEST POS (Retail)

      Summary This article explains how to record a sale by department in BEST POS, with or without a scale, while respecting HALO limits. It includes useful checks (subtotal, tender) and quick recovery actions if a keying error occurs. No screenshots are ...

    • Sell by PLU (direct, manual, barcode) in BEST POS (Retail)

      Summary This article explains three ways to ring sales by PLU in BEST POS: via the PLU key (direct), by manually keying the code, and using a barcode scanner. It also covers repeating the last item and handling weight-based PLUs (scale). No ...

    • Price Levels (P1–P4) and Price Override in BEST POS (Retail)

      Summary This guide shows how to sell using price levels P1–P4 (forced price) and how to override the item price at the point of sale. It also covers quick price maintenance for price #1–#4 at the register, with access and compliance notes. ...

    • Apply a discount (closed / open) in BEST POS (retail)

      Summary This article explains how to give a discount in BEST POS: closed discount (preset value) and open discount (free-entered value, % or $), either on a single line or on the subtotal. It also covers access controls (HALO, manager approval) and ...

    • Subtotal and Customer Display in BEST POS (Retail)

      Summary This article explains how to show the subtotal at any time during a sale without finalizing it, and how to ensure the customer display reflects amounts correctly. Steps cover discounts, taxes and fixes—no screenshots needed; labels and paths ...