BEST POS - Receipt notes and messages

Receipt Notes and Messages in BEST POS

Summary

This article explains how to add receipt messages (footer, legal text, promo), include sale-level notes and line notes, and control printing or email delivery. It also covers multilingual setup, templates, and best practices for compliance and marketing.

Step-by-step Instructions

1) Prerequisites and template settings

  • Permissions to edit print templates and register settings.
  • Decide which receipt sections to enable: header, body, footer, terms, promo message.
  • Enable customer language (FR/EN) when dynamic language is needed.
  1. Go to BackOffice > Settings > Receipt printing.
  2. In Footer, enter your text (e.g., Thank you for your business, return policy, survey link).
  3. Optional: create two versions (FR/EN) and enable Use customer language.
  4. Save and test a print from POS.

3) Add a sale note (printed on the receipt)

  1. On the sale screen, click Invoice info / Note.
  2. Enter a note for the transaction (pickup instructions, appointment, job number).
  3. Tick Print on receipt if the note should be visible to the customer.
  4. Save. The note prints in the Comments area of the receipt.

4) Add a line-level note

  • Select the item line and choose Line note.
  • Enter an instruction (assembly required, special color, extra serial/IMEI info).
  • Tick Print on receipt to show it below the related line.

5) Conditional promotional messages

  • In BackOffice > Marketing > Receipt messages, create a message with conditions (dates, categories, basket amount).
  • Set priority (active promo > generic message) and duration.
  • Prepare a short version to avoid overly long receipts.

6) Printing, email, and archiving

  • At tender, choose Print, Email, or both.
  • Sale/line notes marked to print are included in the PDF and paper versions.
  • Global and promo messages appear in the footer or the dedicated area.

Fixes and FAQs

  • Message not showing: check the selected template at POS and that Print on receipt is ticked.
  • Text is cut off: shorten content; avoid multiple line breaks; test both paper and PDF.
  • Wrong language: enable Customer language and provide both FR/EN versions.
  • Receipt too long: move details to a link (site or QR) and keep essentials on the receipt.
  • Promo not printed: verify dates, conditions (category, basket), and priority.

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