BEST POS - Receipt printing email reprint

Receipt Printing, Email Delivery and Reprint in BEST POS

Summary

This article shows how to print a receipt at checkout, email the receipt as a PDF, and reprint from History. It covers choosing the printer, selecting templates, capturing the customer’s email, and using gift receipt format. Troubleshooting is included.

Step-by-step Instructions

1) Prerequisites and settings

  • Receipt printer configured in BackOffice > Devices > Printers (model, port, paper width).
  • Print templates for Standard receipt and optional Gift receipt (no prices) published.
  • Email delivery enabled (SMTP/service) and customer email address available.

2) Print the receipt at tender

  1. After completing the sale, select Print on the confirmation screen.
  2. Choose the print queue if multiple printers are available.
  3. If needed, select the receipt type: Standard or Gift.
  4. Verify the output (logo, lines, taxes, total) and hand it to the customer.

3) Email the receipt (PDF)

  1. On the completion screen, click Email receipt.
  2. Confirm or enter the customer’s email address; add a message if desired.
  3. Select the format (Standard or Gift) and click Send.
  4. A PDF is attached automatically; confirm the sent status.

4) Reprint / resend from History

  1. Open History > Sales and search by number, customer, or date.
  2. Open the transaction and click Reprint or Email.
  3. Select the desired format and confirm.

5) Format options and best practices

  • Gift receipt: hides prices, shows items and date only.
  • Duplicate copy: enable in BackOffice if you require a store copy.
  • Multilingual: use customer language for labels when available.
  • Eco-friendly: prefer email to reduce paper length and waste.

Fixes and FAQs

  • Nothing prints: check printer status (paper, cover, port), queue, and resend.
  • Layout cut off: adjust paper width (e.g., 80 mm) and margins in the template.
  • Email not received: confirm address, check spam, verify SMTP config, and resend.
  • Wrong template: pick the correct receipt type (standard/gift) before printing.
  • Reprint denied: insufficient rights; request a manager override.



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