BEST POS - Void line item and void entire transaction

Void Line Item and Void Entire Transaction in BEST POS

Summary

This article explains how to void a line item from the basket and how to void an entire sale in BEST POS. It covers permission requirements, impacts on inventory, taxes, and payments, plus audit and security best practices.

Step-by-step Instructions

1) Prerequisites and rules

  • Role with permission to void items and void sales (manager override if required).
  • If a payment was sent to the terminal, you may need a tender void on the card terminal first.
  • All voids are logged (user, time, reason, lines) for audit purposes.

2) Void a line item in the basket

  1. Select the line to remove.
  2. Click Void line (or Delete).
  3. Choose a reason (scan error, wrong price) if prompted.
  4. Verify updated totals, taxes, and any reserved inventory release.

3) Void the entire sale (before tender completion)

  1. From the sale screen, click Void sale.
  2. Enter manager credentials if an override is required.
  3. Confirm the void. The basket clears and the action is logged.
  4. Inventory reverts and no invoice is issued.

4) Void after a payment was sent (tender void)

  1. Open the tender screen or the sale in History if a payment was transmitted.
  2. Use Void tender to cancel the authorization on the card terminal (as supported).
  3. Once the payment is voided/declined, execute Void sale in BEST POS.
  4. Confirm the void and keep evidence (terminal log, void receipt).

5) Impacts and best practices

  • Inventory: voids before invoicing do not decrement stock; temporary reservations are released.
  • Taxes: recalculated after line removal.
  • Promos/discounts: basket-level discounts may drop if thresholds are no longer met.
  • Audit: require a reason and limit void rights to approved roles.

Fixes and FAQs

  • Cannot void: insufficient rights; request a manager override.
  • Tender already captured: perform a terminal void first, then void the sale.
  • Inventory mismatch: refresh UI, review reservation policy; restart the sale if needed.
  • Cashier error: if the invoice already posted, use a return instead of a void.
  • Missing logs: print/archive terminal void receipt and POS audit entry.



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